Privacy Policy

1. Who We Are

Branded Express
Address: Mail Box 1, Manvers House, Pioneer Close, Manvers, S63 7JZ
Email: info@branded-express.co.uk
WhatsApp: 07566 726743

2. What Information We Collect

We may collect and process the following personal data:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order details and purchase history
• Payment information (processed securely via third-party providers)
• Technical information such as IP address, browser type, and device information
• Website usage data collected via cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate with you regarding orders or enquiries
• Provide customer support
• Manage artwork and custom branding requests
• Improve our website, products, and services
• Maintain website security and prevent fraud
• Comply with legal and tax obligations

4. Lawful Bases for Processing

We rely on one or more of the following lawful bases:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests (where these do not override your rights)
• Your consent (where required)

5. Payments

We do not store full payment card details on our website. All payments are processed securely by trusted third-party providers such as Stripe.

6. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Payment service providers
• Delivery and courier companies
• Print, embroidery, or production partners
• Website hosting and technical providers
• Professional advisers or authorities where required by law

We do not sell your personal data.

7. Data Retention

We retain personal data only for as long as necessary for the purposes it was collected, including to meet legal, tax, and accounting obligations.

8. Cookies

Our website uses cookies to ensure functionality, improve performance, analyse traffic, and enable checkout features.

For full details, please see our Cookie Policy.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure.

10. Your Rights

You may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data transfer
• Withdraw consent

To exercise your rights, contact us at: info@branded-express.co.uk

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

13. Contact Us

Branded Express
Address: Waiting on this
Email: info@branded-express.co.uk
WhatsApp: 07761 473342